Return Policy

Our returns process is designed to offer clarity, peace of mind, and flexibility for customers after making a purchase. We understand that shopping online means customers cannot physically inspect items before buying, which can sometimes lead to dissatisfaction once the product arrives. To address this, we’ve created a thoughtful return system that allows ample time to evaluate purchases. From the date an order is confirmed as delivered, customers have 30 days to decide whether the product meets their expectations, giving them time to assess its appearance, quality, and functionality without any pressure.

To be eligible for return, items must remain in the same condition as when they were received. This means they should be unused, unwashed, and free from any signs of wear, damage, or alteration. Additionally, all original packaging, tags, labels, instruction manuals, accessories, and inserts must accompany the returned item. Including these materials ensures that the product can be inspected properly upon arrival at our facility. A valid proof of purchase, such as an order confirmation or receipt, is also required to verify the transaction and facilitate the return process. Returns that do not meet these criteria may be rejected or delayed.

To begin a return, customers should first contact our support team via email. Each request is reviewed individually to confirm whether it meets the requirements under our return policy. Please do not send the item back before receiving authorization, as unauthorized returns can result in delays or the return being denied. Once the return is approved, we will provide detailed instructions and a return shipping label to help guide customers in properly packaging and sending the item back. Following these instructions ensures that the product is protected during transit and that the return is processed smoothly.

Once we receive the returned item, our team will inspect it to verify that it meets the return conditions. If the return is approved, a refund will be processed to the original payment method. Refunds typically take around 10 business days, though the exact timing may vary depending on the customer’s financial institution. If customers have any questions about the status of their refund, they can contact our support team for assistance.

We recommend that customers review their orders as soon as they arrive. If an item is damaged, defective, or incorrect, informing us right away will allow us to resolve the issue quickly, which may include issuing a replacement or a refund. Prompt communication helps ensure that concerns are addressed swiftly and minimizes any delays in resolving the situation.

Some products may not be eligible for return due to their nature, such as custom-made items, hygiene-sensitive products, or other specific exceptions. If you are unsure about whether an item is returnable, please contact our team before initiating a return. We generally do not offer direct exchanges for size, color, or other variations. Instead, we recommend returning the original item and placing a new order for the desired product. This approach ensures accurate inventory management and allows for timely fulfillment of new orders.

For customers located within the European Union, additional rights may apply, including the ability to cancel or return an order within 14 days of delivery without needing to provide a reason, as long as the product is returned in acceptable condition with all original materials. These rights are offered in addition to our standard return policy and may provide further protections depending on the customer’s location.

In summary, our return policy is designed to be clear, fair, and user-friendly. By offering detailed instructions, responsive customer support, and straightforward guidelines, we aim to ensure that every customer feels confident and respected when deciding whether to keep or return a product.