Shipping Policy

We strive to make the shipping process clear, reliable, and straightforward so that customers know what to expect once an order is placed. Typically, orders are delivered within an estimated window of 10 to 20 business days, which accounts for processing, packaging, dispatch, and transportation through our logistics partners. This timeframe is only an estimate and cannot be guaranteed. During peak periods—such as holidays, special promotions, or high-volume sales—processing and delivery may take longer. Business days refer to weekdays and exclude Sundays, national holidays, or days when carriers suspend operations due to extreme weather or other exceptional circumstances.

Accurate and complete shipping information is essential for timely delivery. Customers should provide the recipient’s full name, street address, apartment or unit number if applicable, postal or ZIP code, and a reliable contact method. Once an order is confirmed, shipping details cannot be changed, and carriers cannot accommodate special delivery instructions or requested delivery times. Providing correct information upfront helps reduce delays, failed delivery attempts, or returned packages.

While we coordinate closely with shipping and fulfillment partners, some circumstances are beyond our control. Delays may result from severe weather, transportation disruptions, customs inspections, regional congestion, or carrier backlogs. Incomplete or inaccurate addresses can also cause complications. If an item becomes unavailable after purchase, we will notify customers promptly and provide options such as shipping available items separately, issuing a refund, or canceling the order if necessary.

We offer standard shipping at no extra cost to ensure customers can receive their orders without additional fees. Successful delivery depends on address accessibility and the carrier’s ability to complete the drop-off. If multiple delivery attempts fail due to restricted access, incorrect information, or the absence of a recipient, the order may be canceled, and a refund issued to the original payment method. Monitoring tracking updates and ensuring someone is available to receive the package helps avoid missed deliveries.

Tracking information is provided so customers can follow their order from dispatch to arrival. Updates may not appear daily, particularly when packages move between facilities or across borders, but they provide a general overview of shipment progress. If tracking seems inactive or unclear for an extended period, our support team is available to assist and liaise with the carrier when necessary.

Some situations may prevent an order from being shipped, including unsupported destinations, addresses that do not meet carrier requirements, or items that sell out before processing. We do not ship to post office boxes; all deliveries require a physical street address. Orders are processed and dispatched only after successful payment authorization.

If an order arrives with an incorrect item, customers should contact us promptly so the issue can be resolved. For changes based on preference, such as size or color, returning the item and placing a new order is generally the fastest way to obtain the desired product.

Our goal is to provide a shipping experience that is transparent, dependable, and easy to understand. From order confirmation to final delivery, we are committed to keeping customers informed and offering support whenever it is needed.